when you write
Include these four things. It saves a round trip.
- the version of raum., from settings.
- your iPhone model and iOS version.
- what you did, and what happened instead.
- a screenshot, if it is something you can see.
purchases
raum+ is a one-time unlock, sold by Apple. Restoring it is built into the app: settings, then restore purchases.
Refunds go through Apple, not through me. Use reportaproblem.apple.com with the Apple Account you bought it on.
your data
raum. keeps your trips on your device, and in your own iCloud if sync is on. I cannot see them, which also means I cannot recover them for you. What is stored, and how to delete it, is in the privacy policy.
reply time
Usually a few days. Bavaria time. Bug reports with the four things above get answered first, because they are the ones I can act on.